Return & Exchange Policy
At URBANTOES, we value your happiness and strive to make your shopping experience smooth and worry-free. While we encourage you to check sizes and product details carefully before purchase, we’re always here to help if you need a return or exchange.
Eligibility for Return/Exchange
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You can request a return or exchange within 2 days of receiving your order.
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Footwear must be:
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Unused and in original condition
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In original box/packaging with tags intact
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Tried only on a clean, dry surface without visible signs of wear
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Non-Returnable Items
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Sale/clearance items marked as Final Sale
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Customized or personalized footwear
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Products damaged due to misuse, water exposure, or lack of proper care
How to Request a Return/Exchange
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Email us at support@urbantoes.in or WhatsApp at +91-9814383940 with:
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Order number
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Reason for return/exchange
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Clear photos (if damaged/defective)
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Our team will review your request within 2 working days.
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Once approved, ship the product to:
URBANTOES – Returns Department
SCO 97, Sector 40C, Chandigarh, India – 160036
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Return shipping cost is to be borne by the customer (except in case of defective/wrong items).
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Products typically reach us within 5–7 working days.
Store Credit & Exchange
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After inspection and approval, we will issue:
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Store Credit (equal to product value, valid for 6 months) OR
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Size Exchange (dispatched within 1–2 working days, delivery in 3–7 days)
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Store Credit will reflect in your Urbantoes Account within 1–2 working days after product approval.
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Please note:
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A product can be exchanged only once.
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Store Credit is non-refundable in cash.
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Damaged or Wrong Products
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If you receive a defective or incorrect item, notify us within 24 hours of delivery.
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We will arrange a free replacement or refund (including free reverse pickup).
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Replaced product will be delivered within 5–7 business days.
Additional Notes
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Please check product descriptions and size charts carefully before ordering.
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Colors may vary slightly due to screen/monitor settings.
Contact Us
Email: support@urbantoes.in
WhatsApp: +91-9814383940
Website: www.urbantoes.in
Address: SCO 97, Sector 40C, Chandigarh, India – 160036